Reservations / Checking In
You must reserve a spot in class AND check into your class via your phone app when you arrive. Reservations open 24 hours in advance of each class.
Reservations cancelled less than an hour prior to class will count against your membership, as it’s unlikely that someone else will be able to use that spot with such little advance notice.
We ask that you arrive 5 minutes prior to your class start time to ensure that we can begin promptly. For safety reasons (as you may have missed critical parts of the warm-up and/or workout briefing) if you arrive more than 10 minutes late, you will not be allowed into class.
We have a strict 24-hour cancellation policy. If a confirmed appointment is cancelled with less than 24 hours notice, you will be charged for the session. To reschedule an appointment with more than 24-hours notice, please contact your coach directly.
We ask that you arrive 5 minutes prior to your session start time to ensure that we can begin promptly. Should you be running late, your coach will do their best to provide you with as much training as possible in the remaining time, but will not run over the originally scheduled end time.
You may engage in supplemental warm-up, skill practice and/or mobility in the 20 minutes before or after any class or private session subject to the following conditions:
- The gym must be open (e.g. there is no supplemental training time prior to 6am or following 7:30pm class.)
- Supplemental training is a complement to, not a replacement for, class/private session attendance.
- Supplemental training may not interfere in any way with any class or private training session: it must not be in the way of class or private training, and class and private training have priority use of all equipment.
- A coach may veto supplemental training at any time.
For safety reasons, and because we do not believe that this is a good approach to training, barbell weightlifting and WODs may not be completed during this time.
Upgrades / Downgrades
You can upgrade your membership at any time; e-mail [email protected] and we will pro-rate the remainder of the month.
You can downgrade your membership at the end of any membership month; e-mail [email protected] and we will set up the downgraded membership for your next renewal date.
Request a membership hold.
- End-of-membership-month holds are always allowed, and you can resume your membership any time.
- Mid-membership-month (MMM) holds are only granted in the case of serious illness or injury.
We’re a small admin team, so to ensure you won’t be charged while you’re meant to be on hold, please make sure to submit your hold request at least 5 business days prior to your hold start date.
Please be patient and don’t submit multiple hold requests.
Should you submit a hold request 1-5 business days prior to your hold start date, you may be charged but we will refund your payment once your hold has been processed.
There are no retroactive holds: you must let us know in advance if you wish to place your membership on hold.
A start and end date are required for every hold.
Upon expiration of any hold, the member’s account will automatically become active, and payments will resume.
The maximum MMM hold period is 3 months; the end date can be adjusted earlier if you’re ready to return, or later up to the maximum 3 months.
If 3 months of MMM hold is reached, the membership must either be reactivated, or it will be dropped and any remaining credit will be forfeited. If we do not hear from you regarding what you would like to do with your membership, it will be dropped and any remaining credit will be forfeited.
Request a membership cancellation.
All cancellation requests must be submitted via the link above before the membership renewal or monthly contract membership billing date. Retroactive cancellations are not permitted.
We’re not your typical gym and we’re happy to cancel your membership if you won’t be able to use it. BUT we’re a small admin team, so to ensure you won’t be charged, please make sure to submit your cancellation request at least 5 business days prior to your renewal date.
Please be patient and don’t submit multiple cancellation requests.
Should you submit a cancellation request 1-5 business days prior to your renewal date, you may be charged but we will refund your payment once your cancellation has been processed.
Month-to-month memberships may be cancelled upon expiration of their term (e.g. after the month is up) with no penalty.
Contract memberships may be cancelled for any reason on a billing date (i.e. monthly) for the fee of the discount you received for signing the contract (e.g. if you use 2 months of a 3-month contract, you’ll be able to break it for $40 — the 2x$20 you saved by signing the contract.)
Billing, Auto-Renewal & Expiration Dates
Monthly membership renew on the same day of the month as your sign-up date (i.e. if you sign up on the 11th, you’ll be billed each month on the 11th.)
For memberships where this is relevant, the week is Monday-Sunday.
All memberships will auto-renew unless you cancel according to the cancellation policy.
Failure to attend class does not relieve you of the obligation to pay for your membership.
Past Due Payments / What Happens If Your Card Doesn’t Go Through
We understand that cards are often lost or stolen or expire, and a charge will sometimes be declined. We ask that in this case, you provide us with updated billing information in a timely manner, which we define as within two weeks. Should your requested payment method fail, and should you fail to specify a replacement method within two weeks, we reserve the right to charge any other payment method for you that we have on file.
Payments more than two weeks past due will be subject to a $20 administrative fee.
Should payment be made more than two weeks late 3 or more times, we will send the official CrossFit Virtuosity Dick Puncher to hunt you down. And also if you have a contract membership, you will have to pay the balance of the contract up front in order to continue.